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Support/FAQ

Frequently Asked Questions

Can a software trainer come to our office?

Yes, for an additional charge a COBRA trainer will come to your office. And while this used to be a popular option, over the past 3-4 years, we have had a significant decrease in on-site training. In working with our customers, we’ve learned how important it is for them to get all of their work accomplished in a very few, select, user-friendly screens. By relentlessly pursuing this design, our customers, for the most part, are opting out of the added on-site training costs and instead choosing the free support and training services included in the purchase price.

Can you transfer our current software files onto COBRA?

Yes, mostly, we’ve had great success in transferring data from other contractor/subcontractor software programs onto COBRA.

Do you have an Annual Maintenance Fee?

Yes. After your 1st year of ownership you can purchase the COBRA Annual Maintenance Agreement. Software support & updates, COBRA newsletters, COBRA Video Training Library and the COBRA Contractor World Link are included.

Does the free support include helping us through a computer/network issue?

In this type of situation, we will discuss your problem with you and your computer/network specialist. We may need to go on-line and look at your COBRA files. And since we are the writers of the software, we have all the necessary tools to analyze your COBRA files.

I understand that the COBRA system is made up of a series of modules that integrate together. Do I need to purchase the entire COBRA system or can I choose the modules that best meet my needs?

You can choose the modules best meet your needs for a contractor/subcontractor software.

Is it true that I can call in during business hours and get immediate help to questions or problems I am experiencing?

Yes. Your COBRA support team is available to answer your phone/fax/email questions promptly.

Is it true that I can request changes to the COBRA programs?

Yes. For the past 20+ years we’ve taken the best ideas from our customers and written them into COBRA.

Is it true that my software purchase includes free training & support?

Yes. During your first year, you’ll receive free training, support and updates to your COBRA software.

Tell me more about the free training and support.  How long does it take before we’re up and running on the COBRA software?

We’ve made your “getting started phase” as easy as can be. Your free training and support services include: Consulting. In the beginning, we work directly with you to establish a “getting started game plan”. We learn about each individual’s role in your company and what is expected of them regarding their software duties. From there, we lay out a training plan for each individual. Coaching/Training. In the twenty years we’ve been training and supporting HVAC, Plumbing and Electrical Contractors we’ve learned that personalized training really matters.

Our personalized training recognizes 2 important principles:

  1. People learn differently and their training should be adapted accordingly.
  2. Good training also recognizes that different people have different priorities – what is a key topic for some is not necessarily important to others. That’s why COBRA’s training starts with our listening to each individual’s priorities and then matching those priorities with the right training materials and supportive training/coaching.

You and your COBRA coach will choose from any/all of these free support and training sources:

  • Personalized on-line instruction with a COBRA trainer
  • Using the COBRA Training program and the Step-by-Step Training Manual
  • Personalized instruction using the Video Training library
  • Searching out answers using the built-in Help System
  • Phone/fax/emailing your questions to our support group for a fast response
  • Attending the free monthly training seminars held at our headquarters

We’re concerned about transitioning off our present software. How difficult is this process?

This gets right at the heart of what we’re all about. Because COBRA is written as a modular system you’re not required to learn the whole program and be fully operational before switching off your current software. It’s much easier for you to continue using your current software and begin transitioning onto COBRA one module at a time. This takes all the pressure off of you. As you become operational on one COBRA module, you and your COBRA coach will move forward to address the next module. It’s important to remember that you are not alone in this process. We agree on the game plan together, and move forward together. In the end, the time it takes to be fully transitioned onto COBRA depends on how closely you come to meeting the game plan goals you set with your COBRA coach. It’s that simple.  Please read our customer testimonials on our software and customer support.

What is the price of your Annual Maintenance?

The Annual Maintenance price varies depending on the number of COBRA programs and users. We've been told they are among the lowest in the industry.

What’s the best way to see if COBRA is right for our company?

You can schedule a free software demonstration with us. Demonstrations are held on the internet through our web site. You’ll meet with COBRA Coaches to discuss your situation and be shown how the software handles the workload.

You say COBRA is affordable. How much does it cost?

It all depends on your needs. COBRA is priced by the module and the number of users. Contractor/subcontractor software solutions begin at $2500.00 and up. For more information regarding pricing please call at 1-800-466-2507 to speak with a COBRA Representative or go to our Contact Us page.

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